We care deeply about the privacy of all our clients.
If you contact us about a project – whether it comes to fruition or not – or you sign up for our mailing list, we’ll store a small amount of your data.
We put a lot of thought into managing that data in ways that won’t compromise your privacy. Below, you can read about the decisions we’ve made.
We hope it covers everything you need to know but, if you have any questions, please feel free to contact us.
Who we are
Wordscape is a limited company, registered in the UK at Companies House (Registration No. 06798250). You’ll find our contact details at the bottom of this page and read more about what we do here. We’re registered with the Information Commissioner's Office (ICO), Registration No. ZA743454.
The information we collect and how we use it
If you subscribe to our newsletter: We’ll add your name and email address to Wordscape’s newsletter mailing list, which is managed via Mailchimp. Mailchimp may transfer personal data outside the UK – contact Mailchimp with questions or concerns about this. More information on how they manage data protection can be found here.
You’ll receive one general Wordscape newsletter monthly. On rare occasions (like at Christmas), you may receive an additional email from us.
How to unsubscribe from the newsletter: Every newsletter contains a quick and easy unsubscribe link in its footer, or you can contact us at hello@wordscape.org.uk to request that we remove your name. When you unsubscribe from a newsletter managed via Mailchimp, your details remain on the list of past recipients – this is to prevent a team member accidentally re-adding you. Mailchimp says: “As a compliance measure, subscribers who unsubscribe themselves can’t be deleted from your list.”
If you’re still a subscriber at the point when you contact us, we can permanently remove your details from the list – please get in touch if you’d like us to do this.
If you contact us via email or our website contact form: Your email address and message will be accessible to our small team of staff and may be forwarded to the person or people best equipped to respond. We adhere to strict internal privacy policies which comply with the UK GDPR and the DUAA (Data Use and Access Act 2025).
Your personal information is never shared externally or used for purposes other than the above.
Legal basis for processing
When you subscribe to our newsletter or contact us, you’re consenting to the processes as described on this page. The legal basis is UK GDPR Article 6(1)(a) – Consent of the data subject.
In certain situations, we may process personal data under the ‘recognised legitimate interests’ basis introduced by the DUAA, such as internal administration. This means we don’t need to conduct a balancing test for these specific activities.
Retention periods
In all cases listed, we retain your personal data until you unsubscribe or ask us to remove your details. If you contact Wordscape via our contact form, we reserve the right to keep your message indefinitely. This is to aid continuity and so that we can view any historic context which may have a bearing on subsequent support mail, even if members of the staff change. All team members adhere to strict internal privacy and security policies.
We are obliged to keep records relating to financial transactions for at least six years following the end of the accounting period in which the transaction took place. We destroy our records after this point. We use Xero to process our accounts and Xero may transfer personal data outside the UK. You can find out how Xero manages data protection here.
Your rights
Under the UK GDPR and the DUAA, you have the following rights:
Access: You may contact us at any time to ask to see what personal data we hold about you.
Erasure: You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it (e.g., if it does not relate to financial transactions or is unlikely to be of any legal or practical purpose in the future).
Complaint: If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner's Office. You can report a concern here. However, please do contact us first, so that we can try and help.
Data, cookies and external services
When you visit sites that use these tools, you’re potentially telling companies such as Facebook and Google that you visited, as well as some information about how your web browser is configured. Nothing more than that – we don’t give out personal information like your email address, home address, or private mail.
If you don’t want to share your browsing activities on the Wordscape site with other companies, you can install opt-out browser plugins. Here is a link to Google’s opt-out plugin.
Under the DUAA, certain low-risk cookies (e.g., for site functionality and analytics) may not require explicit consent. However, we continue to provide clear information about our use of cookies and offer you choices regarding their use .
Contact us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: hello@wordscape.org.uk
Address: Studio A, 49 Jamaica Street, Liverpool L1 0AH
Note: This revised Privacy Policy is based on the information available as of July 2025. We will continue to review and update our policies in line with any further guidance issued by the Information Commissioner's Office (ICO) or changes in legislation.